Logo Zender

Data protection

Last updated May 2022

Data Protection Declaration

We greatly appreciate your interest in our company. The company management places particularly high importance on data protection. The use of our website is possible without indicating personal data. However, should a data subject wish to use special services of our company via our website, processing of personal data may become necessary. If it is necessary to process personal data and no legal basis exists for such processing, we generally request the consent of the data subject. The processing of personal data, e.g. the name, address, e-mail address, or telephone number of a data subject is always carried out in accordance with the General Data Protection Regulation and in compliance with the country-specific data protection regulations applicable to our company. The intention of this data protection declaration is to inform the public about the type, scope and purpose of the personal data we collect, use and process. Furthermore, this data protection declaration informs data subjects of their rights. As the controller, we have implemented numerous technical and organisational measures to ensure the most complete protection possible of the personal data processed through this website. Nevertheless, absolute protection cannot be guaranteed, as it is always possible for Internet-based data transmissions to have security vulnerabilities. For this reason, every data subject is free to transmit personal data to us by alternative means, e.g. by telephone.

Definitions

This data protection declaration is based on the terms used by European regulators when issuing the General Data Protection Regulation (GDPR). Our data protection declaration is intended to be easy to read and understand for the public, as well as for our customers and business partners. To ensure this, we would like to explain the terms used in advance. This data protection declaration uses the following terms, among others:

a)

Personal data​

Personal data are any information relating to an identified or identifiable natural person (hereinafter referred to as “data subject”). An identifiable natural person is one who can be identified directly or indirectly, in particular by reference to an identifier such as a name, an identification number, location data, an online identifier or one or more factors specific to the physical, physiological, genetic, mental, economic, cultural or social identity of that natural person.

b)

Data subject

A data subject refers to any identified or identifiable natural person whose personal data are processed by the controller.

c)

Processing​

Processing refers to any operation or set of operations performed on personal data, whether or not by automatic means, such as collection, recording, organisation, filing, storage, adaptation or alteration, retrieval, consultation, use, disclosure by transmission, dissemination or otherwise making available, comparison or linking, restriction, deletion or destruction.

d)

Restriction of processing​

Restriction of processing refers to the marking of stored personal data with the aim of limiting their future processing.

e)

Profiling

Profiling refers to any automated processing of personal data consisting in using such personal data to evaluate certain personal aspects relating to a natural person, in particular to analyse or predict aspects relating to that natural person’s performance at work, economic situation, health, personal preferences, interests, reliability, behaviour, location or change of location.

f)

Pseudonymisation​

Pseudonymisation is the processing of personal data in such a way that the personal data can no longer be attributed to a specific data subject without the use of additional information, provided that such additional information is kept separately and is subject to technical and organisational measures which ensure that the personal data are not attributed to an identified or identifiable natural person.

g)

Controller or data controller​

The controller or data controller is the natural or legal person, public authority, agency or other body which alone or jointly with others determines the purposes and means of the processing of personal data. Where the purposes and means of such processing are determined by Union or Member State law, the controller or the specific criteria for its designation may be provided for under Union or Member State law.

h)

Processor

A processor refers to a natural or legal person, public authority, agency or other body which processes personal data on behalf of controllers.

i)

Recipient

A recipient refers to a natural or legal person, public authority, agency or other body to whom personal data are disclosed, whether or this recipient is a third party. However, public authorities that may possibly receive personal data in the scope of a specific investigation under Union or Member State law are not considered to be recipients.

j)

Third party​

A third party refers to any natural or legal person, public authority, agency or other body other than the data subject, the controller, the processor and the persons who are authorised to process the personal data under the direct authority of the controller or the processor.

k)

Consent

A third party refers to any natural or legal person, public authority, agency or other body other than the data subject, the controller, the processor and the persons who are authorised to process the personal data under the direct authority of the controller or the processor.

Name and address of the controller

Zender Holding GmbH
Marco Dei Vecchi
Wersener Landstraße 80
49076 Osnabrück, Germany

Phone: +49 541 – 201 934-0
Fax: +49 541 – 201 934-40

E-mail: info-os@zendergroup.com

VAT ID: DE301797013
Tax Number: 66/200/24894

External data protection officer:

DSO Datenschutz Osnabrück GmbH
Dipl.-Kfm. Björn Voitel
Mercatorstr. 11
49080 Osnabrück, Germany

Cookies

This website uses cookies. Cookies are text files stored on a computer system via a web browser.
Numerous websites and servers use cookies. Many cookies contain a “cookie ID”. A cookie ID is a unique identifier of the cookie. This consists of a string of characters used to correlate websites and servers to the specific web browser in which the cookie was stored. This enables the visited websites and servers to distinguish the individual browser of the data subject from other web browsers that contain other cookies. A specific web browser can be recognised and identified by the unique cookie ID.

The use of cookies enables users of this website to receive more user-friendly services that would not be possible without setting cookies.
A cookie can be used to optimise the information and offers on our website to the benefit of the user. As mentioned above, cookies enable us to recognise the users of our website. The purpose of this recognition is to make it easier for users to use our website. For example, the user of a website that uses cookies does not have to re-enter his or her access data each time he or she visits the website, because this is done by the website and the cookie stored on the user’s computer system. Another example is the cookie of a shopping basket in an online shop. The online shop remembers the items that a customer has placed in the virtual shopping basket by means of a cookie.

The data subject can prevent the setting of cookies by our website at any time by setting the web browser used accordingly, thereby objecting permanently to the setting of cookies. Furthermore, cookies that have already been set can be deleted at any time via a web browser or other software programs. This is possible in all standard web browsers. If the data subject deactivates the setting of cookies in the web browser used, not all functions of our website may be fully usable.

Collection of general data and information

The website collects a series of general data and information each time a data subject or an automated system access the website. This general data and information is stored in the log files of the server. The following data may be collected: (1) the browser types and versions used, (2) the operating system used by the accessing system, (3) the website from which an accessing system accesses our website (“referrer”), (4) the sub-websites which are accessed via an accessing system on our website, (5) the date and time of access to the website, (6) an Internet protocol address (IP address), (7) the Internet service provider of the accessing system and (8) other similar data and information that serve to avert danger in the event of attacks on our information technology systems. When using these general data and information, we do not draw any conclusions about the data subject. Instead, this information is required to (1) properly deliver the contents of our website, (2) optimise the content of our website and our advertising for our website, (3) ensure the permanent operability of our information technology systems and the technology of our website, as well as (4) provide law enforcement authorities with the information necessary for prosecution in the event of a cyberattack. Therefore, the data and information collected anonymously is evaluated both for statistical purposes and with the objective of increasing the data protection and data security of our enterprise, with the ultimate goal of ensuring an optimal level of protection for the personal data we process. The anonymous data in the server log files are stored separately from any personal data provided by a data subject.

Registration on our website

The data subject has the option of registering on the website of the controller by providing personal data. The personal data that is transmitted to the controller in this process depends on the input mask used for the registration process. The personal data entered by the data subject are collected and stored exclusively for internal use by the controller and for its own purposes. The controller may arrange for the data to be transferred to one or more processors, for example a parcel service provider, who also uses the personal data exclusively for an internal use attributable to the controller. By registering on the website of the controller, the IP address assigned by the internet service provider (ISP) of the data subject as well as the date and time of registration are also stored. These data are stored because this is the only way to prevent the misuse of our services and, if necessary, enable us to investigate criminal offences that have been committed. In this respect, the storage of these data is necessary for the protection of the controller. As a matter of principle, these data are not passed on to third parties unless there is a legal obligation to pass it on or the passing on serves the purpose of criminal prosecution. The registration of the data subject through his or her voluntary provision of personal data serves the purpose of enabling the controller to offer the data subject content or services which, due to the nature of the matter, can only be offered to registered users. Registered persons are free to modify the personal data provided during registration at any time or to have them completely deleted from the controller’s database. Upon request, the controller undertakes to provide any data subject at any time with information on what personal data is stored about the data subject. Furthermore, the controller shall correct or delete personal data upon the request or instruction of the data subject, provided that this does not conflict with any statutory retention obligations. All personnel of the controller are available to the data subject as contact persons in this context.

Contact option via the website

Due to legal requirements, the website contains information that enables quick electronic contact with our enterprise, as well as direct communication with us, which also includes a general address for “electronic mail” (e-mail address). If a data subject contacts the controller by e-mail or by using a contact form, the personal data transmitted by the data subject will be stored automatically. Such personal data transmitted on a voluntary basis by a data subject to the controller will be stored for the purposes of processing or contacting the data subject. These personal data are not passed on to third parties.

Hosting

The hosting services that we use are intended to provide the following services: Infrastructure and platform services, computing capacity, storage space and database services, security services, and technical maintenance services, which we use for the purpose of operating this online service.

In the process, we or our hosting provider process(es) inventory data, contact data, content data, contract data, usage data, metadata and communication data of customers, interested parties and visitors of this online service on the basis of our legitimate interests in an efficient and secure provision of this online service pursuant to Art. 6(1)(f) GDPR in conjunction with. Art. 28 GDPR (conclusion of an order processing contract).

Routine deletion and blocking of personal data

The controller only processes and stores personal data of the data subject for the period of time necessary to achieve the purpose of storage or where provided for by the European regulators or another legislator in laws or regulations to which the controller is subject.

If the storage purpose ceases to apply or if a storage period prescribed by the European regulators or another competent legislator expires, the personal data will be routinely blocked or deleted in accordance with the statutory provisions.

Entfällt der Speicherungszweck oder läuft eine vom Europäischen Richtlinien- und Verordnungsgeber oder einem anderen zuständigen Gesetzgeber vorgeschriebene Speicherfrist ab, werden die personenbezogenen Daten routinemäßig und entsprechend den gesetzlichen Vorschriften gesperrt oder gelöscht.

Rights of the data subject

a)

Right of confirmation​

Every data subject has the right granted by the European Directive and Regulation to obtain confirmation from the controller as to whether personal data concerning him or her are being processed. If a data subject wishes to exercise this right of confirmation, he or she may contact any employee of the controller at any time.

b)

Right of access​

Every data subject has the right granted by the European regulators to obtain information about the personal data stored about him or her and a copy of that information from the controller free of charge at any time. Furthermore, the European regulators have granted the data subject access to the following information:

  • the purposes of processing
  • the categories of personal data that are processed
  • the recipients or categories of recipients to whom the personal data have been or will be disclosed, in particular in the case of recipients in third countries or international organisations
  • if possible, the planned duration for which the personal data will be stored or, if this is not possible, the criteria for determining this duration
  • the existence of the right of rectification or erasure of personal data concerning him or her, or the restriction of processing by the controller, or the right to object to such processing
  • the existence of a right to lodge a complaint with the authorities
  • if the personal data are not collected from the data subject: any available information on the origin of the data
  • the existence of automated decision-making, including profiling in accordance with Article 22(1) and 4 GDPR and — at least in these cases — meaningful information about the logic involved and the scope and intended effects of such processing for the data subject.

Furthermore, the data subject has the right to access information as to whether personal data have been transferred to a third country or to an international organisation. If this is the case, the data subject shall also have the right to obtain information on the appropriate guarantees made with respect to the transfer.

If a data subject wishes to exercise this right of access, he or she may contact an employee of the controller at any time.

c)

Right of rectification​

Every data subject has the right granted by the European regulators to request the immediate rectification of inaccurate personal data concerning him or her. Taking the purposes of the processing into account, the data subject also has the right to request the completion of incomplete personal data — including by means of a supplementary declaration.

If a data subject wishes to exercise this right of rectification, he or she may contact any employee of the controller at any time.

d)

Right to erasure (right to be forgotten)​

Every data subject has the right granted by the European regulators to obtain from the controller the erasure without delay of personal data concerning him or her, provided that one of the following grounds applies and insofar as the processing is not necessary:

  • The personal data have been collected or otherwise processed for purposes for which they are no longer necessary.
  • The data subject revokes the consent on which the processing was based pursuant to Art. 6(1)(a) GDPR or Art. 9(2)(a) GDPR and there is no other legal basis for the processing.
  • The data subject objects to the processing pursuant to Art. 21(1) GDPR and there are no overriding legitimate grounds for the processing, or the data subject objects to the processing pursuant to Art. 21(2) GDPR.
  • The personal data have been processed unlawfully.
  • The erasure of the personal data is necessary for compliance with a legal obligation under Union or Member State law to which the controller is subject.
  • The personal data have been collected in relation to the offer of information society services in accordance with Art. 8(1) GDPR.

If one of the aforementioned reasons applies and a data subject wishes to arrange for the erasure of personal data stored, he or she may contact any employee of the controller at any time. The employee will arrange for the request for erasure to be complied with immediately.

If the personal data have been made public and our company, as the controller, is obliged to erase the personal data pursuant to Art. 17(1) GDPR, we shall implement reasonable measures, including technical measures, taking into account the available technology and the cost of implementation, to inform other data controllers which process the published personal data that the data subject has requested from those other data controllers the erasure of all links to the personal data or copies or replications of the personal data, unless the processing is necessary. The employee will arrange the necessary measures in individual cases.

e)

Right to restrict processing​

Every data subject has the right granted by the European regulators to obtain the restriction of processing from the controller if one of the following conditions is met:

  • The accuracy of the personal data is contested by the data subject for a period of time that enables the controller to verify the accuracy of the personal data.
  • The processing is unlawful, the data subject objects to the erasure of the personal data and requests instead the restriction of the use of the personal data.
  • The controller no longer needs the personal data for the purposes of the processing, but the data subject needs it for the establishment, exercise or defence of legal claims.
  • The data subject has objected to the processing pursuant to Art. 21(1) GDPR and it is not yet clear whether the legitimate grounds of the controller override those of the data subject.

If one of the aforementioned conditions is met and a data subject wishes to request the restriction of personal data stored, he or she may contact any employee of the controller at any time. The employee will arrange the restriction of the processing.

f)

Right to data portability​

Every data subject has the right granted by the European regulators to receive the personal data concerning him or her which have been provided by the data subject to a controller in a structured, commonly used and machine-readable format. Furthermore, the data subject has the right to transmit such data to another controller without hindrance from the controller to whom the personal data have been made available, provided that the processing is based on consent pursuant to Art. 6(1)(a) GDPR or Art. 9(2)(a) GDPR or on a contract pursuant to Art. 6(1)(b) GDPR and the processing is carried out by automated means, unless the processing is necessary for the performance of a task carried out in the public interest or in the exercise of official authority vested in the controller. Furthermore, when exercising the right to data portability pursuant to Art. 20(1) GDPR, the data subject shall have the right to obtain the direct transfer of personal data from one controller to another controller where technically feasible and provided that this does not adversely affect the rights and freedoms of other persons. To assert the right to data portability, the data subject may contact us at any time.

g)

Right to object

Every data subject has the right granted by the European regulators to object at any time, on grounds relating to his or her particular situation, to the processing of personal data concerning him or her carried out on the basis of Art. 6(1)(e) or (f) GDPR. This also applies to any profiling based on these provisions. We shall no longer process the personal data in the event of the objection, unless we can demonstrate compelling legitimate grounds for the processing which override the interests, rights and freedoms of the data subject, or for the assertion, exercise or defence of legal claims. If we process personal data for the purpose of direct marketing, the data subject shall have the right at any time to object to the processing of personal data for the purpose of such marketing. This also applies to profiling insofar as it is related to such direct marketing. If the data subject objects to processing for direct marketing purposes, we will no longer process the personal data for these purposes. In addition, the data subject has the right, on grounds relating to his or her particular situation, to object to the processing of personal data concerning him or her which is carried out for scientific or historical research purposes, or for statistical purposes pursuant to Art. 89(1) GDPR, unless such processing is necessary for the performance of a task carried out in the public interest. To exercise the right to object, the data subject may directly contact any employee of our company. The data subject is also free to exercise his or her right to object by means of automated procedures using technical specifications in the context of the use of information society services, notwithstanding Directive 2002/58/EC.

h)

Automated decisions in individual cases, including profiling

Every data subject has the right granted by the European regulators not to be subject to a decision based solely on automated processing, including profiling, which produces legal effects concerning him or her or similarly significantly affects him or her, unless the decision (1) is necessary for entering into, or for the performance of, a contract between the data subject and the controller, or (2) is authorised by Union or Member State law to which the controller is subject and that law lays down suitable measures to safeguard the data subject’s rights and freedoms and legitimate interests, or (3) is made with the data subject’s explicit consent. If the decision (1) is necessary for entering into, or the performance of, a contract between the data subject and the controller, or (2) it is made with the data subject’s explicit consent, we will implement suitable measures to safeguard the data subject’s rights and freedoms and legitimate interests, at least including the right to obtain the data subject’s involvement on the part of the controller, to express his or her point of view and to contest the decision. If the data subject wishes to exercise the rights concerning automated decisions, he or she may contact any employee of the controller at any time.

i)

Right to withdraw consent under data protection law

Every data subject has the right granted by the European regulators to withdraw his or her consent to the processing of personal data at any time.


If the data subject wishes to exercise the right to withdraw consent, he or she may contact any employee of the controller at any time.

Legal basis of processing

Art. 6(a) GDPR serves as the legal basis for our company for processing operations in which we obtain consent for a specific processing purpose. If the processing of personal data is necessary for the performance of a contract to which the data subject is a party, as is the case, for example, with processing operations that are necessary for the delivery of goods or the provision of another service or consideration, the processing is based on Art. 6(b) GDPR. The same applies to processing operations that are necessary for the implementation of pre-contractual measures, for example in the case of enquiries about our products or services. If our company is subject to a legal obligation which renders the processing of personal data necessary, such as for the fulfilment of tax obligations, the processing is based on Art. 6(c) GDPR. In rare cases, the processing of personal data may be necessary to protect the vital interests of the data subject or another natural person. This would be the case, for example, if a visitor were to be injured on our premises and as a result his or her name, age, health insurance details or other vital information needed to be passed on to a doctor, hospital or other third party. Then the processing would be based on Art. 6(d) GDPR. Finally, processing operations could be based on Art. 6(f) GDPR. Processing operations which are not covered by any of the aforementioned legal bases are based on this legal basis if the processing is necessary to protect a legitimate interest of our company or a third party, provided that the interests, fundamental rights and freedoms of the data subject are not overridden. Such processing operations are permitted to us in particular because they were specifically mentioned by the European legislator. In this regard, it took the view that a legitimate interest could be assumed if the data subject is a customer of the controller (Recital 47 sentence 2 GDPR).

Legitimate interests in the processing pursued by the controller or a third party

If the processing of personal data is based on Article 6(f) GDPR, our legitimate interest is to conduct our business for the benefit of the well-being of all our employees and our shareholders.

Duration of storage of personal data

The criterion for the duration of the storage of personal data is the respective statutory retention period. After the expiry of this period, the corresponding data are routinely deleted, provided that they are no longer required for the fulfilment of a contract or the initiation of a contract.

Legal or contractual requirements for the provision of personal data; Necessity for conclusion of a contract;
Obligation of the data subject to provide the personal data; Possible consequences of non-provision

We wish to inform you that the provision of personal data is, to a certain extent, required by law (e.g. tax regulations) or may also result from contractual regulations (e.g. information about the contracting party). Occasionally, in order to conclude a contract, it may be necessary for a data subject to provide us with personal data that we must subsequently process. For example, the data subject is obliged to provide us with personal data if our company concludes a contract with him or her. If this personal data were not provided, the contract with the data subject could not be concluded. Before providing personal data, the data subject must contact one of our employees. Our employee will explain to the data subject on a case-by-case basis whether the provision of the personal data is legally or contractually required or is necessary for the conclusion of a contract, whether there is an obligation to provide the personal data and what the consequences of not providing the personal data would be.

Existence of automated decision-making​

As a responsible company, we do not use automated decision-making or profiling.

General cookies

The following cookies are technically necessary cookies.

WordPress Cookies

NamePurposeValidity
wordpress_test_cookieThis cookie determines whether the use of cookies has been deactivated in the browser. Storage duration: Until the end of the browser session (deleted when you close your web browser).Session
PHPSESSIDThis cookie stores your current session with respect to PHP applications, ensuring that all functions of this website based on the PHP programming language can be fully displayed. Storage duration: Until the end of the browser session (deleted when you close your web browser).Session
wordpress_akm_mobileThese cookies are only used for the administration area of WordPress.1 year
wordpress_logged_in_akm_mobileThese cookies are only used for the administration area of WordPress and do not apply to other site visitors.Session
wp-settings-akm_mobileThese cookies are only used for the administration area of WordPress and do not apply to other site visitors.Session
wp-settings-time-akm_mobileThese cookies are only used for the administration area of WordPress and do not apply to other site visitors.Session
abThis is used for A/B testing of new features.Session
akm_mobileStores whether the visitor wants the mobile version of a website to be displayed.1 day

Woo Commerce cookies

NamePurposeValidity
woocommerce_cart_hashThis cookie is required to save the items in your shopping cart for the duration of the order.Session
woocommerce_items_in_cartHelps WooCommerce determine when cart contents/data change.Session
tk_aiStores a randomly generated anonymous ID. This is only used within the dashboard area (/wp-admin) and is used for usage control, if enabled.Session
wp_woocommerce_session_Contains a unique code for each customer so it knows where to find the shopping cart data in the database for each customer.2 days
wc_fragments_Stores a randomly generated anonymous ID. This is only used within the dashboard area (/wp-admin) and is used for usage control, if enabled.Session
wc_cart_hashStores a randomly generated anonymous ID. This is only used within the dashboard area (/wp-admin) and is used for usage control, if enabled.Session

You’ll find us here.

Zender GERMANY Gmbh

Wersener Landstr. 80
49076 Osnabrück, Germany

Phone: +49 541 – 201 934-0
Mail: info-os@zendergroup.com

Zender Medical Gmbh

Carl-Lüer-Straße 13
49084 Osnabrück, Germany

Phone: +49 541 – 201 934-0
Mail: medical@zendergroup.com

Zender Italia s.r.l.

Strada Traghete 74
30021 Caorle (VE), Italia

Phone: +39 421 – 212 480
Mail: info-it@zendergroup.com